1. Information about the seller of the products
Blissworkz BV, trading under the name Urban Goddess
Visiting address:
Witbolstraat 9b
1032 LC Amsterdam
General Email Address : info@urban-goddess.com
Customer Service : Hello@urban-goddess.com
Chamber of Commerce number: 57022631
VAT number: NL852406435B01
2. Concepts
2.1. The following terms shall apply to these general terms and conditions:
Urban Goddess
The company as described in article 1;
Buyer
The natural person who orders products from Urban Goddess via the website www.urban-goddess.com;
Parties
Urban Goddess and Copper;
Products
Urban Goddess clothing, shoes, accessories and future products and services;
Agreement
The agreements as recorded in writing between Urban Goddess and Buyer with regard to the delivery of the products;
Delivery
The moment at which the Buyer, or third parties acting on behalf of the Buyer, have actual ownership and control of the products.
Intellectual Property Rights
All complete, worldwide intellectual property and comparable rights taken in the broadest sense of the term, including in particular, but not limited to: (1) trademarks, (2) trade names, (3) copyrights, (4) rights to designs and/or model rights, (5) patents, (6) database rights, (7) know-how and (8) domain names, also pertaining to any future intellectual property rights and powers granted by national and/or international regulations.
3. Application
3.1. These general terms and conditions apply to all offers and deliveries from, agreements with, and payments to Urban Goddess.
3.2. By placing an order, the buyer accepts the general terms and conditions.
4. Ordering & delivery
4.1. Offers made by Urban Goddess can only be accepted without deviation from the general terms and conditions. All offers made by Urban Goddess, both discounted and regular, are only valid while stocks last. The buyer cannot derive any rights from an offer made by Urban Goddess.
4.2. Urban Goddess will not be held liable for errors in the offers made by Urban Goddess.
4.3. The standard way in which prices are displayed is in Euros. The prices for the products displayed on the Urban Goddess website are exclusive of VAT for Wholesale customers and inclusive of VAT for retail customers, and exclusive of shipping costs and/or other transport costs. Before an order is completed, Urban Goddess will display the total price that the buyer is expected to pay via the payment options displayed on the website.
4.4. After placing an order, the buyer will receive an email from Urban Goddess confirming this purchase. This confirmation will state the ordered products as well as the total amount including VAT and shipping costs.
4.5. Urban Goddess has the right to refuse orders within 1 week after receipt without obligation to give a reason.
4.6. The products will be delivered to the address specified by the buyer.
4.7. The delivery period specified by Urban Goddess is only indicative and no rights can be derived from it, unless otherwise agreed in writing.
4.8. In the event that a buyer has ordered more than 1 product, Urban Goddess reserves the right to deliver these products in parts and to charge any associated shipping costs.
5. Payment
5.1. Urban Goddess requires advance payment for ordered products, unless clearly agreed in writing in advance.
5.2. Urban Goddess reserves the right to deliver products or have them delivered subject to payment upon delivery.
5.3. The buyer will be in default at the moment that the payment term has expired; this does not require further (legal) notification.
5.4. The buyer will owe Urban Goddess a standard default interest of 4% (four percent) of the invoice amount for each month (a part of a month is counted as 1 month). This is without prejudice to the right of Urban Goddess to demand immediate payment of the full outstanding amount from the buyer, and without prejudice to the other rights of Urban Goddess in such a situation.
5.5. The buyer will bear the costs of any collection costs which may be both judicial and extrajudicial in nature, in addition to any legal costs incurred such as legal assistance and legal advice (including attorney fees, bailiff fees and any other third parties).
6. Buyer Privacy
6.1. Urban Goddess treats all personal information provided by the buyer as private and confidential. Urban Goddess uses personal information only for the purpose of carrying out an agreement concluded between the buyer and Urban Goddess and the payment and delivery of the products ordered by the buyer. Urban Goddess reserves the right to use personal information for its own promotional activities, including the Urban Goddess newsletter. The buyer can unsubscribe from the newsletter at any time.
6.2. Urban Goddess will not provide personal information of the buyer to third parties who are not involved in completing the payment and delivery of the products ordered by the buyer.
7. Right of withdrawal
7.1. The buyer has the right to revoke the agreement without giving any reason within the period of 30 (thirty) calendar days starting on the day the goods are delivered.
7.2. If the buyer wants to invoke his/her right of withdrawal, the buyer may only unpack and use the products to determine whether or not the buyer wants to keep the product. During this period, the buyer will treat the product or, in the case of multiple products, the products and associated packaging materials with care. The buyer will only return products complete (including all supplied accessories) and use, as far as possible, the original packaging materials.
7.3. If the buyer wishes to exercise his/her right of withdrawal, he/she is obliged to notify Urban Goddess of this within 30 days of receipt of the product. The buyer must make this known by email. After the buyer has indicated that he/she wishes to exercise his/her right of withdrawal, the customer must return the product within 14 days. The buyer must prove that the delivered goods were returned on time, for example by means of proof of shipment. The costs for the return shipment are for the buyer.
7.4. If the buyer invokes his/her right of withdrawal, Urban Goddess will refund the purchase amount within 14 (fourteen) days after receipt of return notification of the products in the same way in which it was paid, provided that the products have been received in good order.
7.5. If the buyer does not act in accordance with the conditions as specified in article 7.2, the price tag has been removed, and/or the products have not been returned in their original condition, Urban Goddess will have no obligation to refund the purchase amount to the buyer.
7.6. If a product is not returned in a saleable condition and the product needs to be cleaned, dry cleaning costs of €5 per product will be charged. If the product is not yet in a saleable condition after this, we will charge half of the purchase price.
7.7 From 01-01-2025, €0.75 will be charged per returned product
8. Defect of a product
8.1. If 1 (one) or more products do not meet the reasonable quality requirements of the same product, the buyer is obliged to inform Urban Goddess of this immediately.
8.2. If something is wrong with a product within 6 months of purchase, the seller must prove that this is the buyer's fault. For example, by demonstrating that the buyer has not used the product properly.
8.2. Does the product break after 6 months or longer? Then the buyer must prove that this is not his fault and that it is due to the product.
8.3. If a product appears to be defective, no rights can be derived from this to postpone the payment obligation and/or to make changes to the existing invoice.
8.4. If a product is defective, Urban Goddess is obliged to deliver a replacement article and/or compensation.
8.5. If the buyer does not comply with this section, any right to replacement and/or right to compensation will lapse.
9. Retention of rights
9.1. All products that will be delivered or have been delivered to the buyer remain the full property of Urban Goddess until full payment for these products has been made by the buyer as well as any outstanding payments that the buyer still has to make to Urban Goddess.
9.2. As long as the ownership rights of the product or multiple products have not been transferred to the buyer, the buyer cannot use the products as collateral and/or derive rights from a third party.
9.3. Without prejudice to legal powers, Urban Goddess reserves the right to take back/collect goods as long as all amounts due have not been paid, including those resulting from deliveries.
10. Liability
10.1. In any event, Urban Goddess' liability as a result of a failure to comply with the agreement shall only apply in the event that the buyer notifies Urban Goddess of this (1) in writing and (2) proposes a reasonable period in which the failure can be remedied, and Urban Goddess subsequently continues to fail to comply with the agreement. The written notice of default must contain a detailed and complete description of the failure so that Urban Goddess has the opportunity to respond adequately to this failure.
10.2. Urban Goddess shall only be liable for damage directly resulting from foreseeable and avoidable shortcomings for which Urban Goddess is responsible and which are directly related to the production and delivery of one or more product(s).
10.3. Any obligation to pay damages on any grounds whatsoever shall at all times be limited to the price of the product.
10.4. If and to the extent that a payment under the terms of the previous paragraph, for whatever reason, is not applicable, any obligation (legal or otherwise) on the part of Urban Goddess to pay damages will be limited to the relevant order value.
11. Risk
11.1. The risk of loss, theft and/or damage to a product or multiple products will be borne by the buyer from the moment the buyer, or a third party acting on behalf of the buyer, has actual possession of the product or multiple products.
12. Force Majeure
12.1. If Urban Goddess fails to fulfill its obligation(s) towards the buyer, such failure cannot be attributed to Urban Goddess in the event of force majeure as described in article 6:75 of the Dutch Civil Code.
12.2. Force majeure includes (but is expressly not limited to) fire, disruptions, strikes organized by a recognized trade union and acts or omissions of the government, including local government (such as import restrictions)
12.3. All provisions of this article shall apply accordingly to the force majeure of Urban Goddess' suppliers and/or third parties involved in the production and/or delivery of the products. Any non-performance and/or late and/or inferior performance by the parties mentioned in this article shall be considered force majeure of Urban Goddess.
13. Intellectual property rights
13.1. All intellectual property rights related to the products as well as other documents and materials provided by Urban Goddess will be borne solely by Urban Goddess. No rights can be derived from the use thereof to the buyer as well as any third parties and other powers.
13.2. The buyer guarantees that he/she does not and/or will not infringe on the intellectual property rights of Urban Goddess, and/or considers and/or will consider these rights as expired, and/or will endanger the ownership of these rights.
14. Miscellaneous provisions
14.1. General terms and conditions of the buyer, expressed in any form whatsoever, are explicitly excluded unless expressly deviated from in writing.
14.2. Any amendments to these general terms and conditions will only be effective if the parties involved agree to them in writing.
14.3. The nullity of any provision in these conditions may not result in the entire general terms and conditions being declared null and void. In the event that a provision is null and void, the parties involved will consult with each other with the aim of replacing it with a legally valid provision in such a way that the purport of these general terms and conditions remains applicable.
15. Complaints, questions and/or comments
15.1. If the buyer has a complaint and/or questions and/or comments regarding these general terms and conditions, the buyer can contact Urban Goddess by using the contact details provided in article 1 of these general terms and conditions. The buyer can contact Urban Goddess by e-mail, fax or letter.
15.2. The entrepreneur has a sufficiently publicized complaints procedure and will handle the complaint in accordance with this complaints procedure.
15.3. Complaints about the performance of the agreement must be submitted to the entrepreneur fully and clearly described within 7 days after the consumer has discovered the defects.
15.4. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the period of 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed answer.
15.5. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
15.6. In the event of complaints, a consumer must first contact the entrepreneur. In the event of complaints that cannot be resolved by mutual agreement, the consumer must contact Stichting WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. If a solution is still not reached, the consumer has the option of having his complaint handled by the independent disputes committee appointed by Stichting WebwinkelKeur, the decision of which is binding and both the entrepreneur and the consumer agree to this binding decision. Submitting a dispute to this disputes committee involves costs that must be paid by the consumer to the committee in question. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).
15.7. A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.
15.8. If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its discretion, either replace or repair the delivered products free of charge.
15.9. If the buyer has a complaint, Urban Goddess will contact the customer within 14 (fourteen) working days after receipt of the complaint. In all other cases, Urban Goddess has the choice, but not the obligation, to contact the buyer
16. Choice of law and forum
16.1. These terms and conditions and all agreements relating thereto shall be exclusively governed by and construed in accordance with Dutch law.
16.2. Any dispute between the parties arising from, or otherwise connected with, agreements and/or terms and conditions shall be settled as much as possible in consultation. Any dispute not resolved by the parties shall be submitted to the competent court in Amsterdam, unless Urban Goddess chooses to take legal action against the Buyer before a competent court in another place of business.
