RETURNS

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Do you want to return or exchange?

Not completely happy with your purchase? No worries, here’s how to return your item quickly and easily.

You can return your new yoga clothing within 30 days of receiving it. Make sure the item is clean, unworn, and in its original condition, with hangtags and packaging bags included. That way someone else can enjoy it as new. 

We believe in making conscious choices when ordering and returning your products.

We are happy to offer you a return label at a discounted price. Please go to our Returns page to register your return. Do you want to exchange your product for a different size? Then choose a voucher/coupon, and your return is free within the Netherlands.

Start your Return

1: Register your return

Click the ‘Start Your Return’ button at the top of the page.
Log in with your order number (no spaces) and the email address you have used for your order. Your order number always starts with UG followed by 5 digits. You can find it on your packing slip or the order confirmation email.

When registering your return, you can choose between a refund or voucher/coupon. If you choose a voucher, your return is free within the Netherlands.

Print your purchased return label along with the return info or simply add your packing slip.
No printer? No problem! If possible, please use the Smart Return option (or a similar service offered by your local carrier) and include the original packing slip with your return."

We charge a small fee of €0.75 per returned item. This helps us to cover a small part of our return handling costs.

2: Send your package

Important check: 

  • Your item is clean, unworn, unwashed, and in original condition, free of stains or (animal) hair. 
  • Labels and hangtags are attached. 
  • Repack the item in the original plastic bag and, if possible, in the original shipping box. 
  • Include the return form or packing slip. 
  • Drop off your parcel at the drop-off point of your chosen carrier along with your return label, or digital label.
  • Returning multiple items from different orders? Clearly mark the packing slip with a note. This helps our warehouse team process everything smoothly. 

Important: Do you live outside the EU? Unfortunately, we cannot offer you a return label. Please send your package to the address given at the bottom of this page. 

3: Return processing & refund

As soon as your return arrives at our warehouse, we’ll carefully check the item. If everything is in order, we’ll process your refund the same day during weekdays. Sometimes, due to extreme business, it may take a bit longer. If you opted for a voucher, we’ll email it to the email address you provided while making your purchase. You’ll also receive confirmation by email once the refund has been processed.  

Important to know: If a return doesn’t fully meet the conditions, we charge a small fee to make the item sellable again: 

€5 for missing packaging or tags 

€10 if the item needs professional cleaning 

If the item is returned in such poor condition that it can’t be resold, we will charge 50% of the purchase price.  

Questions?

Do you have questions about our return process, or about your item?

Please send us an email to Hello@urban-goddess.com or give us a call 0031 (0)202619180.

Every return has an impact on the environment. Please only return what’s truly necessary and avoid over-ordering, thank you for your mindfulness.

Frequently asked questions

You can register your return within 30 days of receipt via our Returns Portal. There you can also buy a discounted return label. Once registered, you have 14 days to send your package back.  

Important: Returns that are registered too late are automatically rejected by the system, if you are 1 or 2 days too late just send us an email and we will evaluate the situation and see if we can make an exception. 

Unfortunately, we do not offer direct exchanges. But you can return the item and place a new order. If you choose a store credit/voucher, your return is free (within the Netherlands).

Let us know as soon as possible at hello@urban-goddess.com.

To help you quicker and more efficiently, please send clear photos of the product, the label, and the barcode on the plastic bag. That way we can resolve it right away.

All EU returns can be registered easily via our Returns Portal. Just follow the steps.

You’ll also be able to buy a discounted return label.

Yes, of course. Please send your return at your own expense to: 

Urban Goddess / Active Ants Retouren
Borchwerf 5
4704 RG Roosendaal
The Netherlands

Important: We’ve found that shipments via Royal Mail, US Mail, or other postal services often get lost or returned to the sender. Please choose a courier like FedEx, DHL, UPS, or another service that allows online entry of our contact details. 

Always keep your track & trace info until we confirm your return has been fully processed. 

If you used a gift card or voucher and you would like to partially of completely return your order, we’ll email you a new coupon code for the remaining value. This can be reused with your next purchase.  

Note: Gift cards and vouchers cannot be exchanged for money.  

If you used a discount code from a promotion, the discount amount will be adjusted proportionally in your refund. Keep in mind: promo codes are single-use and unfortunately cannot be reissued, also not in the case of an exchange. 

Need help? Just reach out, we’re happy to help you. 

Please email us with your order number and track & trace at hello@urban-goddess.com. We’ll help you as soon as possible.

If you return a package from Germany, Belgium, or France, it might take a bit longer to reach our warehouse in the Netherlands.

To keep your return costs low, your parcel first goes to a collection hub and is then forwarded to us.

Once it arrives at our Dutch warehouse, we’ll process it as soon as possible. Thanks for your patience and understanding.

If you choose a refund, you’ll receive the amount back via the same payment method you used while placing your purchase.

Note: this happens after your return is inspected and may take 1–2 business days following our confirmation.

If you choose a voucher, it will be sent to you by email. Please do not forget to check your spam folder.

Haven’t received your refund within the expected time? Please contact us as soon as possible so we can help.

If an item is returned dirty, damaged, washed, or without tags, we can no longer sell it. In that case, we deduct part of the refund to cover costs.

The exact amount depends on the situation, and we’ll always inform you by email beforehand.

Return addresses

Within the EU:

Register your return via our portal and follow the steps. You can request a return label with one of our partners at a reduced rate.

Outside the EU:

Send your return: 

Urban Goddess / Active Ants Retouren
Borchwerf 5
4704 RG Roosendaal
The Netherlands

Important: Postal services like Royal Mail or US Mail often lose or return packages. It’s better to use a courier like FedEx, DHL, UPS, or another that allows entering our contact info. 

Clearly state that the contact details belong to us this helps customs reach out if needed and ensures your return arrives safely and smoothly.