ORDERING & SHIPPING
Would you like to order something or learn more about how we ship?
We work with trusted shipping partners and always include a track & trace code so you can track your order.
We charge a fixed shipping fee per country, regardless of the size of your order. This allows us to continue offering fair prices and great service.
If you place your order in the Netherlands before 10:00 p.m., your package will usually arrive the next working day. For Belgium and Germany: if you order before 1:00 p.m., you’ll typically receive your order within 1 to 2 working days.
Shipping costs and delivery time.
Your package will be handed over to the carrier within 24 hours. You will receive an email with a track & trace number as soon as the package has been transferred.
| Country | Delivery time | Shipping cost |
|---|---|---|
| Netherlands | 1 business day | € 2.95 |
| Belgium, Germany | 1–2 business days | € 3.95 |
| France, Poland, Luxembourg, Austria, Czech Republic, Denmark | 3 business days | € 5.95 |
| Slovakia, Slovenia, Croatia, Spain | 3–4 business days | € 9.95 |
| Norway, Switzerland | 2 business days | € 12.50 |
| Sweden, Finland, Iceland, Malta, Cyprus, Bulgaria, Romania, Greece, Hungary, Italy, Lithuania, Portugal | 4–5 business days | € 12.95 |
| United States & Rest of the World | 5–7 business days | € 19.50 |
| United Kingdom | Delivery to the United Kingdom is currently not available. | |
Let op:
Are you ordering from outside the EU?
Please note that import duties or additional fees may sometimes apply to your order. These costs are your own responsibility and are usually requested upon delivery. This way, you’ll know exactly what to expect. Is your country not listed? Feel free to contact our customer service we’ll be happy to look into it for you.
Questions or Need Advice?
Do you have questions about our yoga clothing or want personal advice? Contact us:
Email: hello@urban-goddess.com
Phone: (+31) 020 261 9180
We typically respond to emails within 24 hours.
Tip: Add our email address to your contacts to prevent our messages from going to your spam folder.
Frequently Asked Questions
At Urban Goddess, you can pay in the way that feels best for you. We accept iDEAL, PayPal, Klarna, Apple Pay, Google Pay, Shop Pay, and Bancontact. Prefer to pay by credit card? You can also use Visa, MasterCard, or American Express.
If you haven’t subscribed to our newsletter yet, a lovely surprise is waiting for you: 10% welcome discount when you sign up.
In addition, we occasionally share special promotions or discounts always through our newsletter so you’ll be the first to know.
Become a member of our loyalty program and you’ll automatically earn points with every purchase, which you can redeem for discount codes.
Yes! Yoga teachers receive a 20% discount on the entire collection. You can easily sign up through our special page, where you’ll also find all the details on how it works.
Absolutely! With an Urban Goddess gift card, you give the recipient the freedom to choose her favorite items herself. The gift card is sent digitally and is therefore ready to be gifted right away.
We do not offer express shipping. Please refer to the standard delivery times in the table above.
Once we receive your order, we immediately start packing and shipping it. Unfortunately, it’s not possible to change your order after it has been placed.
Unfortunately, it’s not possible to select this in advance when placing your order. However, with some carriers, you may be able to choose a pickup point via the track & trace menu once you receive your tracking number.
Our orders are processed immediately, so cancellation is only possible within a very short time frame. On business days, you can call us at +31 (0)20 261 9180 between 9:00 AM and 5:00 PM. Contact us right away, and there’s a chance we can cancel your order before it ships.
Unfortunately, we can’t change the delivery address after your order has been placed because we process orders quickly. If the package is returned to us, you’ll automatically receive a refund, and you can place a new order with the correct address.
No, unfortunately that’s not possible. Our warehouse is located in Roosendaal (the Netherlands) and isn’t accessible to visitors. All orders are shipped via our webshop.
Yes, As soon as your order has been shipped, you’ll receive an email with a track & trace link. Through this link, you can easily track your package and see its exact location and the expected delivery date.
No worries! The delivery service usually tries to deliver again or takes the package to a nearby pickup point. If the package isn’t collected, it will be returned to our warehouse and processed as a return.
First, check your track & trace link. If you still can’t track the package or have any questions, please don’t hesitate to contact us we’ll be happy to help you.
Once your package has been returned to us, we will process it as a return. You will automatically receive a refund as soon as the package has arrived and been processed in our warehouse. You can track the progress via your tracking link. Any questions? Feel free to contact us.
