Returns

Not entirely satisfied with your purchase? We are happy to assist you in the return process!

You can easily register your return with us up to 30 days after receiving your order via our returns page. There, you can also purchase a return label for a package at a reduced rate. For some country a letterbox parcellabel will be availble as well. After registering your return, you have an additional 14 days to send the package back. Please pay close attention to this. Returns that are registered too late will be automatically declined by the returnsapplication.

Step 1: Register your return

Click HERE to register your return.

Use your 6-digit order number (without #) and the email address you used to place your order to log in.

Please make sure the product has not been worn and is returned to us in its original, neat condition, along with proof of purchase.
If the product is in such poor condition that it cannot be restored to a saleable state, we will charge half the purchase price.

Once you complete your return registration, you can print your return label and return document.

Please note : As of 01-01-2025 a €0,75 per returned items will be charged

Step 2: Sending the return
Take your package to a parcel point of the carrier.

Step 3: Return is delivered to us
Upon arrival, we will check if the product is in good condition. If everything is in order, we will issue a credit note or voucher. In both cases, you will receive a confirmation email from us.
Please note that once a return is delivered to our warehouse, it may take a few days for inspection and processing before we can issue a refund. Returns are not processed on weekends. After you receive an email confirming your return has been processed, it may take 1 to 2 more days for the amount to appear in your account, depending on your bank.

Questions?
Do you have questions about the return process, is your shipping option not listed, or are you unsure about your purchase? Feel free to contact us for advice. Urban Goddess Yoga Wear aims to promote awareness of the environmental impact of each shipment, and we strive to avoid unnecessary shipping.

Note:
Do you live outside the EU? Unfortunately, we cannot provide a return label. Please send your package to one of the addresses below (shipping to the Netherlands is the fastest).