Not satisfied with your purchase? You can inform us about your return until 14 days after receiving the items. When you told us you want to return an item or items, you have another 14 days to send the package to our warehouse. After receiving your package we will send you the item you want in exchange or we credit you the amount including the shipping costs. We will do this within 14 days after the notification from you, provided that we have received your package in time. Only the costs for the return shipment will be on you. We can only process your return when the product is not worn and arrives in original and decent state in the original packaging, along with the proof of purchase. In case the clothing is wrinkled, dirty or has a strong smell (like cigarettes or animals) we will charge you 5 euro dry cleaning charges per item. In case the product is in such a state that we cannot clean it and resell it we will charge you half of the retail price.
How does the Urban Goddess return process work?
Send an email to email@example.com to inform us you want to return an item. Next, download the return form below and fill this in. It is important to fill in your original order number, which product you send back (including the SKU number which you find on your invoice) and if you want to exchange the item or if you want your money back.
Send the package with filled in form to our office in Amsterdam, preferably with a track & trace code. Urban Goddess is not responsible for lost returned packages without a track & trace code. Therefore we cannot treat items that have not arrived in our warehouse as a return. Also, packages that are sent to the wrong address we cannot process as a return. You are responsible for getting the package to the right address.
This is the address* you need to send your return package:
Bos en Lommerplantsoen 1g
1055 AA Amsterdam
(*This is not a visiting address for customers)
When the package arrives we will check the products and if everything is there in original state, we will make a new order for the exchange or a credit note. In both cases, you will receive a confirmation email. If the new item has a higher price than the original product, we will charge the difference. After you paid the difference, your new product will be shipped for free. Credit nota’s have a processing period of 7 – 10 working days. You will get an automated confirmation email when we transfer the money. Keep in mind that after you receive the email it can take 1 to 2 working days before you see the money in your bank account. This differs per bank.
The shipping costs of returned items are not refundable. When we send (a) replacing item(s) Urban Goddess will take care of the shipping costs.
We like to stimulate awareness when it comes to sending of parcels. Every parcel has an impact on the environment. So please avoid unnecessary sending of parcels. We are absolutely happy to assist you in any way we can to help you make the best choice of your yoga products.