Not satisfied with your purchase? You can inform us about your return until 14 days after receiving the items. When you told us you want to return an item or items, you have another 14 days to send the package to our warehouse. After receiving your package we will send you the item you want in exchange or we credit you the amount due. Urban Goddess will do this within 14 days after the notification from you, provided that we have received your package in time. The costs for the return shipment will be on you. We can only process your return when the product is not worn and arrives in original and decent state, along with the proof of purchase. In case the clothing is wrinkled, worn, dirty or has a strong smell (like cigarettes or pets) we will charge you 5 euro dry cleaning charges per item. In case the product is in such a state that we cannot clean it and resell it we will charge you half of the retail price.
How does the Urban Goddess return process work?
Send an email to firstname.lastname@example.org to inform us you want to return an item. Next, download the return form below and fill this in. It is important to fill in your original order number, which product you send back (including the SKU number which you find on your invoice) and whether you want to exchange the item or a refund.
Send the package with filled out return form to our warehouse, preferably with a track & trace code. Urban Goddess is not responsible for lost return packages without a track & trace code. We will not be able to process your return if your parcels has not arrived in our warehouse. Also, packages that are sent to the wrong address can not be processed. You are responsible for getting the package to the right address.
The address for your return package:
Active Ants / Urban Goddess
3433 PL Nieuwegein
When the package arrives we will check the products and if everything is there in original state, we will make a new order for the exchange or a credit note. In both cases, you will receive a confirmation email. If the new item has a higher price than the original product, we will charge the difference. After you paid the difference, your new product will be shipped for free. Credit invoices have a processing period of 7 – 10 working days. You will get an automated confirmation email about your refund. Keep in mind that after you receive the email it can take 1 to 2 working days before you see the money in your bank account. This differs per bank. For credit cards it can up to 10 days.
The shipping costs of returned items are not refundable. When we send (a) replacing item(s) Urban Goddess will take care of the shipping costs. We like to stimulate awareness when it comes to sending of parcels. Every parcel has an impact on the environment. So please avoid unnecessary sending of parcels. We are absolutely happy to assist you in any way we can to help you make the best choice of your yoga products.